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Whether you need guidance on a smith machine, simulator setup, or order details, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier link. You can use that link to monitor your shipment from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If your equipment does not meet your expectations, please refer to our Return Policy page for full details on how to initiate a return.
Can I exchange an item for a different model?
Yes, exchanges are available within the 30-Day Returns window. Contact our support team with your order number and the model you would like instead, and we will walk you through the process.
What kind of space do I need for a smith machine or simulator?
Space requirements vary by model. Each product page includes detailed dimensions and recommended clearance measurements so you can plan your setup before purchasing. Feel free to contact us if you need help assessing your space.
Do your treadmills and simulators require assembly?
Most of our equipment arrives partially assembled with clear instructions included. Assembly difficulty varies by product, and some larger items like smith machines may benefit from a second person during setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team aims to get back to you within 24 hours on all weekday inquiries.
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Reliable Delivery
Free shipping on most orders within the Continental U.S. with tracking provided on every shipment.
30-Day Returns
Owned and operated by Simsim Sports, we stand behind our equipment, backed by our return policy.
